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One of my phones had ended up with the wrong phone number and the other one no longer had voice mail.
So, following the template provided by Identitytheft.gov, I wrote a letter to my carrier requesting all records related to the fraudulent upgrades on my account.When I asked how the store authenticated the thief, he told me that employees of stores owned by the mobile carrier would have asked for the account holder’s photo ID and the last four digits of their social security number, but if the theft occurred at another retailer, that might not have happened.I logged in to my online account, changed the password, and added an extra security PIN recommended by the fraud department.After about two months my carrier sent me the records.I learned that the thief had used a fake ID with my name and her photo.I also prepared an identity theft complaint affidavit, which I later printed and took with me to my local police station when I filed a police report.
I called my mobile carrier back several times over the next few days to finish cleaning up this mess.
My Experiences as a Victim of ID Theft One evening my mobile phone stopped working mid call.
After discovering that another phone on my account also had no signal, I called my mobile carrier on a landline phone.
According to data from the Identity Theft Supplement to the 2014 National Crime Victimization Survey conducted by the U. Department of Justice, less than 1% of identity theft victims reported the theft to the FTC.
Media reports on mobile phone account hijacking provide more evidence of this problem.
("Wells Fargo", collectively with Shopify and Stripe referred to as "we", "our" or "us").